When will my order be dispatched?
We attempt to pack and dispatch orders within 24hrs of receipt. Our courier usually arrives between 10 – 12pm daily Monday to Friday (excl. public holidays). Orders received after this time will be dispatched the next day. You should get an automated tracking email once your order is picked up.
Do we deliver to parcel lockers or PO boxes?
We sure do! We deliver to any valid address Australia wide.
Are you’re teas certified organic?
XO Tea is certified organic by NASAA, one of Australia’s leading organic bodies. Further to this all our teas meet EU organic and//or USDA NOP organic certification.
How much is shipping?
We charge a flat rate $7.95 regular shipping or $14.95 express shipping per order. Free regular flat rate shipping on all orders over $99. Considering the nature of the bulk teas we sell this is the most competitive rate is Australia.
XO offers solutions for bulk teas and teabags for all industries. If you are a manufacturer, coffee roastery or require tea in larger sizes than available online please don’t hesitate to get in touch here. As XO imports garden direct we can offer a tailored solution with competitive pricing on any sort of tea requirement.
What material is your packing made from?
At XO Tea we are always looking for ways to reduce our carbon footprint. Where possible we use biodegradable or compostable packaging.
Teabags – Our teabags are a bio-web material made from corn starch (PLA). These bags are certified composable and biodegradable.
Satchels – Our online order satchels are made from PLA (corn starch) and PBAT (a co-polymer that is 100% compostable). They certified compostable and biodegradable.
Shipping Cartons – Corrugated cardboard shipping cartons made from recycled paper
Retail Box Inner – In 2022 we are transitioning to a PLA compostable inner liner for our retail range
Why do some products taste and look different from the last time I ordered?
With the current break down in global supply chain due to COVID-19 the consistency in organic herbal and tea products can vary from batch to batch. Further to this as XO Tea products come from small gardens it’s a challenging task to maintain consistency. Regardless of this our teamaker attempts to maintain consistency of product quality by blending batches where required although we can’t guarantee flavour and appearance will always be the same from order to order.
All unopened items may be returned within 7 days of receipt. If a return is requested due to a fault of ours we will organise a pickup of the faulty products and resend the corrected item free of charge. Returns of this nature must occur within 7 days or parcel receipt. Please carefully check your order before payment to ensure you have ordered the correct items. If you have any questions please don’t hesitate of get in touch before placing your order.
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